Customer Care

Customer Care Center

Cruise Director is committed to providing world-class customer service and support.

You have 3 ways to find answers to your questions:

1. Try our FAQ area for any simple questions.
Embarkation Day Port Addresses & Directions Life OnBoard Shore Excursions Online Check In Gratuities/Tipping Travel Insurance	Debarkation Day Traveling with Children Pregnancy Payments Affiliates Passports & Visas Cancellations
Search our Knowledge Base: go

2. Contact Us Online
Send An Email
We can handle most inquiries via e-mail. Send us your question and we'll get back to you within one business day.

Live Chat
We also have experts available live via chat. Click on the icon in the top right corner of the site.

3. Speak With One of Our Cruise Experts
Ready to book?
Experts available 7 Days a Week, 6am - Midnight EST: Call 1-888-407-2784

Already booked?
Customer care available 7 Days a Week, 6am - Midnight EST: Call 1-888-407-2784

If you are outside the U.S. or Canada: Call 001-973-256-3136